ŠKODA Service Advisor

Skoda Service Advisor  

We are seeking an enthusiastic and confident individual to join our ŠKODA Service “Front of House” team.  The ideal candidate must be able to work productively as a member of our dedicated team and communicate clearly with customers and internal colleagues, in providing a first-class service.   The successful applicant must have VW Group Experience and have immaculate personal presentation, be computer literate with good organisation skills, a calm manner, mature mind and friendly attitude and good people skills.  

Joining Mitchell Group is not like joining a regular motor business - with an outstanding culture and a staff turnover rate of less than 1% per annum you become a part of the Mitchell Group "family". Benefits include additional long service holiday entitlement, summer and winter half days for school sports day and Christmas play (or shopping for those without young children) and complimentary holidays at our company lodge North Wales.

Manufacturer training will also be provided. This will require attendance of overnight stays for the duration of 2-3 nights. Online training courses are also provided as part of the overall training package. 

The main areas that the role will be covering are as follows: -

  • Day to day joint responsibility for the smooth operation of the front of house service desk.
  • Welcoming and booking in daily service customers
  • Dealing with all manner of customer enquiries and requests
  • Producing of a detailed job card for the technician to follow
  • Invoicing technical work with great detail and understanding
  • Following up and providing progress updates to customers
  • Explaining and selling of additional work
  • Selling of Service Plans. 
  • Cleansing the customer database. 
  • General administration

The hours per week will be Monday to Friday 8.30am – 5.30pm with ½ hour lunch and every other Saturday from 8:30am – 12:30pm 

OTE will be between £28,000 and £32,000 per annum, including bonuses. You will also have the use of a company car should you choose, which will be fully expensed except for fuel.

If you are committed to providing first class customer service and wish to apply, please send your CV and covering letter to:

Julie Le Maitre  

PA to Mark Mitchell Group Managing Director

Mitchell Northwest Limited

Stanney Mill Lane

Cheshire Oaks



Closing date for applications:  31st March 2022

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