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Just a quick note to say how much my wife and I enjoyed the Alder Hey Hospital concert at Liverpool Cathedral, courtesy of tickets we won in your recent competition. The music and performers were excellent, and the setting quite wonderful.
We recently purchased a 2 year old Mazda MX-5 from Wayne Thomas. We would like to praise the way he dealt with us, no request was too much trouble and he kept us informed about progress with the car at all times. On collection he made us feel totally at ease and time was no problem - answering all our questions regarding the equipment in the car. People are quick to complain these days, but do not consider praising somebody when the service has been excellent, which it was.
Your firm is amazing ! My Skoda car is brilliant and the service from your staff has been outstanding. The car and attention to detail, plus the beautiful flowers I received on purchasing the car is very special !
Thank you to you and your team for ongoing great and consistently superb service.
I always enjoy going out on my first serious drive after the service because I can feel the difference in response from my car!!!
Last year, post service, I received a call from Head Office Lexus asking if I would complete a survey on your work showing the level of my response. I can’t remember if I told you this, but I gave your facility top marks in all categories. That is exactly what you deserved.
Just put my Skoda Octavia in for its 2nd service, all I can say is brilliant company for customer service and attention to detail.
Matt on the service desk was superb, I waited for the service and a full check on the cars performance to be done in all I was there for 1 1/2 hours but the facilities were brilliant, free coffee, Wi Fi, and even a bacon butty, what more could you want!!!
Customer service, exceptional.
A Group dealership that goes the extra mile.
Well worth the drive up to Mitchell Skoda, everyone is friendly and helpful, they value your custom, they listen to what the customer wants not what they want and a free car wash on a Saturday.
Great customer service from Mitchell Group.
Mark Mitchell is a thoroughly nice guy who engages with his staff and clients alike.
If you're looking for a new car, look no further than Mitchells. It's the personal touch that makes the difference in today's society.
You know when you go to buy a car and you end up feeling ripped off and dirty? That doesn't happen here! After sales and service is awesome too, and they do a mean bacon sandwich!
Just Awesome :-)
Genuinely very customer focused, I have recommended them to friends and will do so again.
Best car dealers in the north west
Following our car's service this week we received a text from Mitchell Group , hoping that all went well.
We do appreciate such customer care. Indeed, we have always remarked how friendly, relaxed - yet professional, are the various membersof the Group who we encounter.
It is re-assuring to know that a high calibre company regularly provides such satisfaction.
My friend and I both bought a Mazda car each and we were looked after by Wayne Thomas and we would like to commend him for the manner in which he conducted the transactions.
We are very impressed with your company and will certainly recommend it to our friends and families.
From the first day we came to look at the Lexus IS300h to the day we picked up our new car we always felt at ease, we never felt pressurised and we are looking forward to a lasting relationship.
It really is the little things that make such a big difference. The use of the Lexus IS330h for the day to get to know the car in all its glory, the holding room where your new vehcile is prepared for the customer to pick up and the lovely bouquet of flowers presented when we picked up our new car.
It really is a credit to you and your staff and please pass on our gratitude to Steve Smith and all involved in our new car purchase that made it such an enjoyable experience.
Thank you for your letter, particularly your hand written message re changing my BMW 6 Series Gran Coupe for a Skoda Yeti.
We looked at many 4x4's including BMW, Range Rover, Land Rover, VW etc. We felt none of them could offer the excellent visibility or stylish looks of the Yeti, and most were more expensive.
We came to your dealership and were offered the ex-demo Elegance with various extras and decided to buy that. Se we are now a two-Yeti family !
I have an engineering background. To my real surprise, there are design elements of the Yeti which I feel are superior to the BMW.
It was a pleasant surprise to receive your recent letter with the personal note attached. This was one of several 'firsts' as a result of dealing with your company.
We had been looking for a GTI for some time when I found your advertisement in Autotrader and spoke to Barry Jones. The helpful manner in which he responded encouraged us to visit, purchase the car, and collect it a few days later.
The car is extremely good, and probably our only experience ever of a salesman under-promising and over-delivering.
Unfortunately we are a little too far away to pop in on a Saturday for a car wash and coffee !
We have recently purchased a Skoda Yeti Outdoor from your company on Friday.
The whole experience was excellent from start to finish; this was very much down to Harry Hughes who looked after us very well! He was always helpful & rang us on a regular basis to ensure that we were happy with the overall procedure of buying our Skoda from you.
It is sometimes a daunting experience buying a car especially when you have not used a particular organisation before. Harry was attentive but never pushy or overbearing as can be the case in our experience. We were very surprised to find out that Harry had only been with you for 3 weeks - his confidence & knowledge gave us the impression that he had been part of your team for some time!
Have had a great customer experience from all the team at Mitchell Group, especially Jason and Alan.
I was entirely satisfied with all aspects of the annual service I received and Tom was his usual politeness personified.
Excellent customer service from the Skoda Service Department today.
My experience with Lexus Chester has been very positive. My initial contact was with Ian Wilde, Centre Manager at Lexus Chester who was very professional and was extremely competitive on pricing, making sure that I was satisfied throughout, with the deal offered.
I was then passed on to Jane Waddington who looked after me throughout the whole process and has been very friendly and supportive, especially as my private plate was to be changed over to the new car which is always a worry due to previous experiences. Being 70 miles away and buying the car without seeing it, it was a risk but I can safely say that it was honestly described and prepared to the highest standard, and the whole process from start to finish was exemplary with everything handled mostly over the phone and by e-mail. I would definitely recommend Lexus Chester to my friends, family and colleagues as I'm sure they would not be disappointed by the fantastic service you have to offer.
On 30th April this year I took possession of the Skoda Octavia....
I am writing just to tell you how thrilled I am with this model, and also the way the whole process from thinking about a new car to one being delivered has been a delight. Dave Alaxander talked Viv and I through the whole process in a relaxed unhurried way taking time to explain all the options. When we decided to commit ourselves Dave kept us well informed as to the progress of the order, when the vehicle was being built and of the course the date for collection....superb customer care and professionalism.
One final point I wish to praise you on and that is the Saturday morning car wash. I think it is brilliant, so forward thinking and so American in attitude to Customer Service. The lounge is well appointed like an airport VIP lounge, the young girls helping with the coffee machine are so polite -in fact me and my dog really look forward to our Saturday morning treat.
Well done Mark, you organisation is very professional and from a customer point of view you are right on target.
I have been very privileged to own a variety of cars including Porche, Range Rover, Jaguar, BMW etc.. Without any doubt my Skoda compares favourably with them all. I have just checked my fuel consumption for last week at 45.8MPG - driving sensibly but quickly where I could.
VW Group have obviously been very stupid but where does this all lead to? Are we going to have ambulance chasing solicitors inviting "class actions". Are the 1.6 and 2.0 litre diesel engine cars going to lose a huge amount of their value? Can VW Group survive? Will people cancel orders?
For my part I hope to P/X my car with you next March for a 1 year old identical Skoda model !