Welcome To
Mitchell Group

Thank you for visiting the Mitchell Group website. Over the past 25 years, the 'Mitchell' name has become synonymous with enthusiasm, innovation and customer care. We trust that this will be your experience as you get to know us, do business with us and become part of the 'Mitchell family' across Wirral, the North West and the UK.

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19 plate weekend

A special weekend for some !

Driving... should it be taught in school?

Should driving be taught in schools?

safety first

Put safety first when fixing new satnav

Used diesels hold value in 2018

Used diesels hold value in 2018

grey overtakes black

Grey overtakes black as No 1 car colour

Pink Skoda Edition !

Pink Škoda Edition !

Skoda VRS Kodiaq Demonstrator

Škoda VRS Kodiaq demonstrator at the dealership now !

Mitchell Group Events

Lexus Chester UX Launch

  We invite you to our Launch Event o...

Meet The Team

Mark Mitchell

Managing Director
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Julie Oliver

Group Finance Director
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Neil Crowden

Lexus Director
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Ian Wilde

Group Marketing and Communications Manager
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Richard Macklin

Skoda Brand Manager
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Brian Blanchard

Mazda Brand Manager
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Mick Mills

Group Service Manager
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Adam Grieve

Group Vehicle Preparation Manager
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Angela Houston

Centre Host
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Gail Duncan

Centre Host
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Sarah Welton

Group Marketing Executive
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This is to express my appreciation of the manner I was dealt with, from initially purchasing the car through to bringing slight issues to the companys attention. Your reputation as a dealership is well earned and I can only add to that through my own first hand experience. I shall certainly recommend Mitchell Skoda in the future.

Victor Allen, Wirral

Sue and I would like to say a huge thank you to you for making the buying of our new Lexus NX such a pleasant experience. Your level of customer care and customer service, so helpful and personal, is one of the best we have ever experienced in any area.

Don Buffel

I recently bought a Yeti from you and was dealt with by Ben Walker. A very helpful and efficient young man and an asset to Mitchell Group. It was all completed over the phone and emails. Everything went smoothly and I am so happy to be back in a Skoda again.

Colin Lambert

I just wanted to say a huge thank you to your service staff for sorting out my problem earlier today. I arrived with an orange warning light on my Mazda 2 which turned out to be due to a nail in my tyre. After diagnosing the problem they repaired the tyre, and cleaned the car. It was without doubt the very best service I have ever had from a main dealer.

Anne-Marie Jones

Buying 2 cars from your company has been an amazing experience. Brian and Harry have shown friendship and professionalism I have not experienced before.

Vic Proudman

I would like to express my thanks and satisfaction with the Sales Team at your Cheshire Oaks Skoda Centre. I have always bought and sold my cars through main dealers. My recent acquisition of a Skoda Yeti on a personal lease deal was the best experience I have ever had with a dealer. The team were friendly and very professional, Neil,Martin and Harry made the process simple, and pleasurable. They were consumate professionals never pushy, and made the whole experience a delight. An excellent vehicle made all the better for their skills. I cannot recommend your organisation highly enough, and would recommend this service to anyone.

William Foster, Rhyl

Thank you for your letter heading Happy Customer? You have saved me the job of finding out the best person to write to to thank Mitchell Skoda for great customer service, especially Neil Gregory. My husband and I had our cars stolen - Neil was outstanding in going the extra mile for us by offering to get my husband a van to do his work. This is greatly appreciated and would like to thank Mitchell's for their great customer service. We also love the ethos of this company.

Diane Duckworth, Warrington

I am writing to say that I was most impressed with the excellent service and the friendly manner of your staff

George Bunner, Frodsham

As per usual, the hospitality and workmanship, offered by yourselves, is always exemplary and exceeded with the car being cleaned, inside and out, I’m well pleased!

Ben Mesah, Wirral

Everything was handles perfectly and you pulled out all the stops. Car needed new tyres as I was going to Germany that night and Tom managed to get the tyres and have the car ready for me at 5.00pm. Tom looked after me very well - no complaints. The car was cleaned too !

Mr B Edwards, St Helens

All was perfect and a nice clean car when it was returned. The staff are very friendly, I had a lovely cup of coffee. The job was done quickly - a very good experience overall.

Anonymous, Chester

The service I received was spot on - I can't fault it. Both the collection and delivery were on time and the car was returned to me very clean. Great service !

Mr Keogh, Ruthin

Please convey our thanks to your staff, to Steve Price particularly, and the others who were on the spot. They couldn't have been more helpful.

Mr and Mrs Morris, Aberystwyth

We're always happy with the service we receive. We are made to feel very welcome.

Mrs Tam, Wirral

I would like to say that I had excellent service yesterday and I can't wait to come back. I'm genuinely very pleased. I'd lost my recall notification and thought it would take ages to book in but I spoke to Phil who got the car in the workshop straight away and got the recall done. The car came back to me lovely and clean and shiny. Very appreciative indeed.

Mrs J Bailey, Manchester

More than I expected it was amazing. Matched the phone to the car, replaced the flat key fob battery. Very impressed. Above and beyond. The gentleman was lovely and the car passed the MOT.

Mrs Martin, Northwich

Yes as always took very good care of me. Pretty much got it covered to be honest with you. Can't think of anything else you could do. Nice people, made me lots of coffee. Really nice people a pleasure to use you.

Mr Kirk, Northwich

More than I expected, the visit was amazing. My phone was paired to the car, the battery was replaced in the flat key fob. I was very impressed and everyone went above and beyond. The gentleman was lovely and the car passed the MOT !

Mrs B Martin, Northwich

You are absolutely brilliant, I was very pleased as the car was filthy and it was lovely surprise when it was returned clean. Tom is so nice and so professional - I can walk in, plonk myself in a chair, relax and then everything else falls into place. I was only in for an MOT so I wasn't expecting the car to be cleaned. You're marvellous, I really love you lot.

Mrs C Brown, Heaswall

I've just left Mitchell Skoda after the completion of some warranty work. As always the service team of Karl and his colleagues push the boundaries of customer service to a new level. A great experience and a breath of fresh air. Thank you.

Paul Harrison, Wirral

Excellent service as usual, I'm very happy. Your service is always brilliant - it's never a problem to give me a lift to Cheshire Oaks. On this occasion, Tom had reserved a car for me just in case my car had to be left overnight but fortunately it wasn't needed. Tom is a great ambassador for the company so pleasant and always looks after us very well. My car was serviced and ready in no time at all !

Mrs M Williams, Colwyn Bay

Absolutely perfect. Couldn't ask for more thanks and valeted when I collected it

Mr Chamberlain, Liverpool

Everything was 1st class when I visited for service, no problems whatsoever. Tom definitely knows his stuff ! The girls were lovely made me coffee - everyone is so approachable and helpful. My car was sparkling clean when I got it back - this is why I use Lexus Chester.

Colonel Jim Egan, Shropshire

Thanks for making the process of getting my Skoda Fabia, green line so very pleasant an experience and tolerating my obvious love of music. It has renewed my good opinion of dealing with excellent car dealerships.

Mr Melville, Elton

I always receive excellent service from your staff during visits to the showroom. It almost feels like visiting old friends ! Thank you, particularly for the welcome always extended to my constant companion - the dog !

Dave and Sue Jensen, Whitchurch

Thank you for all your support and an excellent service looking after me once again, I feel I am part of the Mazda family due to the treatment I receive.

Ann Carroll, Holywell

You must be very proud of the set up you have developed, the staff always seem very happy and the level of service is second to none. Whenever we visit it's like going to see friends ! Please pass on our thanks to Dave, Alex, Karl and Phil and congratulations to yourself.

Jillian Brady, Wirral

I am writing to thank you and Luke and Neil for having supplied us with a very nice Skoda Citigo car, with which we are delighted. It was a pleasure dealing with Luke and Neil, and things went very smoothly and to time. And the car is in great shape.

Anthony Howard, Bath, Somerset

I want to thank you for the amazing standards of your staff, in particular Tom Skelton. I spend a lot of my time on cruise ships, whose standards of service are extremely high and Tom not only met those standards but exceeded them.

Roy Bennett, Deeside

Thank you so much for making the rather scary experience of buying a new car SO pleasurable !

Jennie Archer, Wirral

Just a little email with a BIG Thank You to Mark & All the Team at Mitchell Mazda Just had my 1st Service Not only did the car come back 1st class shiny & new... I came home feeling I'd had an Amazing 1st class experience Everyone is so courteous, helpful, smiling and professional... AND the Bacon Butty served on G/F Bread was a masterstroke as I have to have gluten free food Congratulations for going the 'extra mile' Well Done!

David Martin, Wirral

Mr (Tom) Skelton exceeded my expectations in solving the problem. He is a credit to your company and your company's reputation and an excellent example of what customer service should be.

Ian Papworth, Rhyl

The car was retuned to me having received a valet, and looked all the better for it, my thanks to the service team for that. I would also like to express thanks to Tom for arranging transfer to and pick-up from Cheshire Oaks whilst I was waiting. Indeed, everyone that I encountered on the day was most courteous and helpful, well done.

Mike Turner, Tarporley

I brought my car in for the air con to be fixed yesterday, as it was picked up on service last month. I saw the same gentleman both times, who I can only say displays what I call exceptional customer service.... I wish other companies would take a leaf out of your book, absolutely outstanding customer service.

Lisa Brown, Chester

Just to say how we were very impressed with the way Gary Hickson dealt with us re our recent car purchase. His manner was just right and helped sway us to buy from yourselves .

John Jones, Rochdale

I was extremely well looked after. I went to the Mazda / Skoda building and worked in the offices there as Lexus was having some work done and a lovely lady offered me a bacon sandwich ! My car was lovely and clean when I got it back. I can't think of anything you could do to improve the service.

Miss A Wynne-Jones , Denbigh

I can honestly say that the staff at Lexus are amazing. The customer is spoken to as a normal human being not a pound sign. On the three occasions I have been in I have been welcomed by smiles and offer of tea or coffee.

Mr A Anwar, Wrexham

We look forward to coming to Lexus - Service and MOT carried out and car returned "spick & span". The coffee is not bad either ! Ten out of ten. Special thanks to Phil & Tom.

Pam and Phil Carter, Colwyn Bay

All my dealings with Lexus Chester have been trouble-free, politely and efficiently carried out and I have no hesitation in recommending your company to anyone who will listen !

Audrey Page, Wirral

I think we’ve done business for some 16 years. Your service people, both front line and in the workshop, have always made me very welcome, explained what’s what – and cared for my Lexus 430 such that it is...... perfect.

Mike Cadwallader, Liverpool

I received the usual great service and friendly but professional care from the reception and service desk. A pleasure as always and a marked difference to my recent experiences with both Audi and BMW dealerships.

Glyn Stanton, Oswestry

Your staff treated me very well explained what they were going to do and how long it would take. I settled down with a cup of coffee and in no time my car was delivered outside gleaming and ready to go. A very satisfied customer. - Ian McAlpine

Ian McAlpine, Cheshire

Many thanks for your 'Happy Customer' letter. I am perfectly happy with the work performed on my Lexus and particularly pleased with the performance of Tom who, from the outset, has been extremely helpful and pleasant to do business with. This being my first Lexus I would consider having any further service done by Chester Lexus; in spite of the distance for my home.

Howard Hale, Cheshire

Service absolutely wonderful, Tom is extremely helpful in arranging to replace his hybrid battery. Realised it costs a lot of money but it is worth it due to the customer service experience.

J Woodward, Cheshire

Thank you for your customer care letter of 27th July. I can only say that the way in which my problem was handled could not have been bettered. Your Mr Skelton kept me fully informed by telephone throughout the process and did everything in his power to make it as trouble-free and convenient as possible for me. Definitely a 10/10 for that one. With thanks and kind regards,

Chris Settle, Cheshire

I would say to Mitchell Group never take for granted the impact that this level of service to customers has – it really does work!

Simon Irving, Cheshire

Thanks for the call and the letter. Repairs done superbly as always, and Tom and staff kept me informed all the way through. Thanks to the whole team.

Mike Gudgeon, Cheshire

Definitely as always very happy. Nothing to improve. I was only saying to my husband how the service at Lexus Chester is second to none.

Mrs Moss, North West

Thank you so much for the Mitchell work over my Alhambra has just had. It was a complete surprise I had no idea I was going to return to such a shiny car inside and out. I hope the valet team have had a large lunch to recover from the shock of the rather muddy interior. I’m blaming my dog ! Thank you it was very thoughtful of you !

Emma McNamara, North West