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Great people to deal with. Bought 3 Octavia vRS' off the same guy - haven't seen him for 2yrs, went to have a look aound and he remembered my name, my wife's name and my youngest boys name too. So, I bought another Octavia vRS. David Alexander - top salesman.
I was very impressed with your salesman Ben Walker and felt I should let you know how much of a pleasure it was dealing with him, he was very attentive, very informative and more than anything he did what he said he would do - very basic but vitally important in this day and age.
I have had the pleasure of driving most makes of car including Audi, Toyota, Landrover and Subaru, but the latest Skoda (Superb SEL 4x4) takes some beating.
I would like to record my absolute satisfaction with the way Matt dealt with me yesterday.
I entered your dealership at 4:30pm, not too far from close of business, after discovering one of my tyres was terminally damaged. As I had no spare tyre, a replacement was the only option and a previous call to Kwik Fit could not provide a tyre until Saturday. Although I wasn't a Skoda customer Matt instantly checked the tyre size on my car, identified you had a tyre in stock and got my car into the workshop to have it fitted. I was back on the road by 5:15pm. Whilst I was waiting for my car to be returned I reflected how stress free I felt and this was entirely down to the first 30 seconds of talking with Matt.
Matt is an absolute credit to your dealership. I am sure this level of service is a standard throughout your dealership and it will certainly influence me when replacing my current car.
Home safely, delighted with the car and the deal.
Just want to say a big thank you to you (Ben) and all at Mitchells for parting me from my money so effortlessly, seamlessly, and with a smile.
Due to issues with my private plate and the logjam in our diary it all became a bit of a rush in the end - another big thank you for that. It would have been another 2 weeks or so before we could have taken delivery. Thank you also for the beautiful flowers - and to think I only came in 10 days ago for a service on my Octavia !
I would like to comment that from the point of sale with Harry Hughes through to the Aftersales service with Matt and Karl, and the hard work of Neil the technician I feel that I could not have received a better service anywhere else.
I have always been impressed with the service that I have received but on this occasion I cannot help but feel that all the staff that I have mentioned certainly surpassed themselves. They have the ability to ensure customer satisfaction and left me with the feeling of confidence in their service. In fact, I believe that all of your staff appear to be a happy band and I cannot help but feel that the attitudes and values displayed by your staff reflects the way they feel about their jobs which is no doubt due to your personal leadership and direction.
Congratualtions ! And my thanks to all.
Thanks. An alternator bearing on my Fabia literally broke up as I was on my way to the airport to collect my wife last Friday. This is my first breakdown in 200,000 miles. You were able to get me back on the road in around 2 hours, providing an excellent service. Many thanks to Mitchells, to the technician and to Tom Ellis who organised it.
Many thanks for your letter following our visit to Lexus Chester service department. As always, we received the most courteous attention from all the staff - especially Tom Skelton who always looks after us very well, Lawrence who drives us over to the shopping centre and who picks us up and returns us to the dealership after giving my wife ample time to shop ! Great service as always and gives us the peace of mind that our car, despite it's advancing years, is well cared for. Our best wishes to all at Lexus Chester.
Had my car serviced here today as I have for the past 3 years since buying it from Mitchell Skoda. As a customer spending money that I work hard for, it is always appreciated when the treatment I receive is as good as today. Looked after the minute I walked in the door with a hot drink and very friendly and honest staff, especially Dawn Sutton and Karl Lasnier. Thank you all.
Having been a Ford owner for very many years, considering buying a car that isn’t a Ford was quite a step for me to take! The reason for this email is to let you know that Dawn was - like the car I eventually bought and collected - absolutely superb! Nothing was too much trouble for her. She listened carefully to what I was looking for in my new car and then provided me with some options to consider. Each time I came up with a different question about the specification etc. she responded promptly and helpfully. All the way through she has been extremely professional, but in a really warm and engaging way.
Would you like to recommend anyone who gave exceptional customer service at Lexus Chester?
Wayne Taylor. He was very good, went out of his way to do the sale and explain about the product.
As good as it gets ! Service while I wait with complimentary coffee and bacon sandwich.
How delighted are you with your Lexus?
It's like being on the flight deck of Concorde and the USS Enterprise at the same time. I am lucky man !
I have been very privileged to own a variety of cars including Porche, Range Rover, Jaguar, BMW etc.. Without any doubt my Skoda compares favourably with them all. I have just checked my fuel consumption for last week at 45.8MPG - driving sensibly but quickly where I could.
VW Group have obviously been very stupid but where does this all lead to? Are we going to have ambulance chasing solicitors inviting "class actions". Are the 1.6 and 2.0 litre diesel engine cars going to lose a huge amount of their value? Can VW Group survive? Will people cancel orders?
For my part I hope to P/X my car with you next March for a 1 year old identical Skoda model !
On 30th April this year I took possession of the Skoda Octavia.... I am writing to tell you how thrilled I am with this model. When we decided to commit ourselves Dave kept us well informed as to the progress of the order, when the vehicle was being built and of the course the date for collection.... Superb customer care and professionalism.
One final point I wish to praise you on and that is the Saturday morning car wash. The lounge is well appointed like an airport VIP lounge, the young girls helping with the coffee machine are so polite -in fact me and my dog really look forward to our Saturday morning treat.
Well done Mark, you organisation is very professional and from a customer point of view you are right on target.
My experience with Lexus Chester has been very positive.
Jane Waddington looked after me throughout the whole process and has been very friendly and supportive. Being 70 miles away and buying the car without seeing it, it was a risk but I can safely say that it was honestly described and prepared to the highest standard, and the whole process from start to finish was exemplary with everything handled mostly over the phone and by e-mail. I would definitely recommend Lexus Chester to my friends, family and colleagues as I'm sure they would not be disappointed by the fantastic service you have to offer.
We recently purchased a 2 year old Mazda MX-5 from Wayne Thomas. We would like to praise the way he dealt with us, no request was too much trouble and he kept us informed about progress with the car at all times. On collection he made us feel totally at ease and time was no problem - answering all our questions regarding the equipment in the car. People are quick to complain these days, but do not consider praising somebody when the service has been excellent, which it was.
Your firm is amazing ! My Skoda car is brilliant and the service from your staff has been outstanding. The care and attention to detail, plus the beautiful flowers I received on purchasing the car is very special !
Excellent customer service from the Skoda Service Department today.
Thank you to you and your team for ongoing great and consistently superb service.
I always enjoy going out on my first serious drive after the service because I can feel the difference in response from my car !!!
Last year, post service, I received a call from Head Office Lexus asking if I would complete a survey on your work showing the level of my response. I can’t remember if I told you this, but I gave your facility top marks in all categories. That is exactly what you deserved.
Just put my Skoda Octavia in for its 2nd service, all I can say is brilliant company for customer service and attention to detail.
Matt on the service desk was superb, I waited for the service and a full check on the cars performance to be done in all I was there for 1 1/2 hours but the facilities were brilliant, free coffee, Wi Fi, and even a bacon butty, what more could you want !!!
I was entirely satisfied with all aspects of the annual service I received and Tom was his usual politeness personified.
Just a quick note to say how much my wife and I enjoyed the Alder Hey Hospital concert at Liverpool Cathedral, courtesy of tickets we won in your recent competition. The music and performers were excellent, and the setting quite wonderful.
Customer service, exceptional.
A Group dealership that goes the extra mile.
Well worth the drive up to Mitchell Skoda, everyone is friendly and helpful, they value your custom, they listen to what the customer wants not what they want and a free car wash on a Saturday.
Great customer service from Mitchell Group.
Mark Mitchell is a thoroughly nice guy who engages with his staff and clients alike.
If you're looking for a new car, look no further than Mitchells. It's the personal touch that makes the difference in today's society.
You know when you go to buy a car and you end up feeling ripped off and dirty? That doesn't happen here ! After sales and service is awesome too, and they do a mean bacon sandwich !
Just Awesome :-)
Genuinely very customer focused, I have recommended them to friends and will do so again.
Best car dealers in the north west.
Following our car's service this week we received a text from Mitchell Group , hoping that all went well.
We do appreciate such customer care. Indeed, we have always remarked how friendly, relaxed - yet professional, are the various membersof the Group who we encounter.
It is re-assuring to know that a high calibre company regularly provides such satisfaction.
My friend and I both bought a Mazda car each and we were looked after by Wayne Thomas and we would like to commend him for the manner in which he conducted the transactions.
We are very impressed with your company and will certainly recommend it to our friends and families.
From the first day we came to look at the Lexus IS 300h to the day we picked up our new car we always felt at ease, we never felt pressurised and we are looking forward to a lasting relationship.
It really is the little things that make such a big difference. The use of the Lexus IS 300h for the day to get to know the car in all its glory, the holding room where your new vehicle is prepared for the customer to pick up and the lovely bouquet of flowers presented when we picked up our new car.
It really is a credit to you and your staff and please pass on our gratitude to Steve Smith and all involved in our new car purchase that made it such an enjoyable experience.
Thank you for your letter, particularly your hand written message re changing my BMW 6 Series Gran Coupe for a Skoda Yeti.
We looked at many 4x4's including BMW, Range Rover, Land Rover, VW etc. We felt none of them could offer the excellent visibility or stylish looks of the Yeti, and most were more expensive.
We came to your dealership and were offered the ex-demo Elegance with various extras and decided to buy that. Se we are now a two-Yeti family !
I have an engineering background. To my real surprise, there are design elements of the Yeti which I feel are superior to the BMW.
It was a pleasant surprise to receive your recent letter with the personal note attached. This was one of several 'firsts' as a result of dealing with your company.
We had been looking for a GTI for some time when I found your advertisement in Autotrader and spoke to Barry Jones. The helpful manner in which he responded encouraged us to visit, purchase the car, and collect it a few days later.
The car is extremely good, and probably our only experience ever of a salesman under-promising and over-delivering.
Unfortunately we are a little too far away to pop in on a Saturday for a car wash and coffee !
We have recently purchased a Skoda Yeti Outdoor from your company on Friday.
The whole experience was excellent from start to finish; this was very much down to Harry Hughes who looked after us very well! He was always helpful & rang us on a regular basis to ensure that we were happy with the overall procedure of buying our Skoda from you.
It is sometimes a daunting experience buying a car especially when you have not used a particular organisation before. Harry was attentive but never pushy or overbearing as can be the case in our experience. We were very surprised to find out that Harry had only been with you for 3 weeks - his confidence & knowledge gave us the impression that he had been part of your team for some time!
Have had a great customer experience from all the team at Mitchell Group, especially Jason and Alan.
This is to express my appreciation of the manner I was dealt with, from initially purchasing the car through to bringing slight issues to the companys attention.
Your reputation as a dealership is well earned and I can only add to that through my own first hand experience. I shall certainly recommend Mitchell Skoda in the future.