Welcome to Lexus Chester


Lexus awarded Mitchell Group with the franchise in 1999 and in February 2001, the UK’s biggest facility was opened on the Group’s newly acquired five acre development at Cheshire Oaks. Lexus Chester was just the third company to construct and launch the iconic Lexus Centre architecture. With the company echoing the Brand's attention to detail, the partnership flourished. Recognition across the UK and indeed Europe for a passion for ‘all things’ Lexus makes for many legendary customer service stories at Lexus Chester.


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Mitchell Group News

The Lexus UX Reveal

ahead of the Geneva Motor Show

Lexus LC: Lexus's Greatest Challenge

For Lexus, the LF-LC concept stood for something very special

What's changed with the 2017 Lexus IS ?

The 2017 Lexus IS executive sports saloon has undergone significant changes, embracing new styling, quality, safety, handling and equipment features. The result is a prestige car that captures the essence of Lexus craftsmanship, luxury and performance.

Lexus Aftersales

Guard the value and prestige of your Lexus

Wayne Taylor is Falling For Youth

Skydive on 14th February

Mitchell Group Events

Meet The Team

Neil Crowden

Lexus Director
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Phil Smith

Lexus Service Manager
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Louise Jones

Centre Host
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John Buckley

Lexus Parts Advisor
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Tom Skelton

Lexus Aftersales Consultant
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Alan Connor

Assistant Sales Manager
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Steve Smith

Sales Specialist
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Jason Holt

Sales Specialist
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Jane Waddington

Sales Specialist
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Mike Hillhouse

Lexus Business Specialist
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Wendy Shaw

Lexus Sales Administrator
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Sue and I would like to say a huge thank you to you for making the buying of our new Lexus NX such a pleasant experience. Your level of customer care and customer service, so helpful and personal, is one of the best we have ever experienced in any area.

Don Buffel

As per usual, the hospitality and workmanship, offered by yourselves, is always exemplary and exceeded with the car being cleaned, inside and out, I’m well pleased!

Ben Mesah, Wirral

The service I received was spot on - I can't fault it. Both the collection and delivery were on time and the car was returned to me very clean. Great service !

Mr Keogh, Ruthin

More than I expected it was amazing. Matched the phone to the car, replaced the flat key fob battery. Very impressed. Above and beyond. The gentleman was lovely and the car passed the MOT.

Mrs Martin, Northwich

Yes as always took very good care of me. Pretty much got it covered to be honest with you. Can't think of anything else you could do. Nice people, made me lots of coffee. Really nice people a pleasure to use you.

Mr Kirk, Northwich

Absolutely perfect. Couldn't ask for more thanks and valeted when I collected it

Mr Chamberlain, Liverpool

Everything was 1st class when I visited for service, no problems whatsoever. Tom definitely knows his stuff ! The girls were lovely made me coffee - everyone is so approachable and helpful. My car was sparkling clean when I got it back - this is why I use Lexus Chester.

Colonel Jim Egan, Shropshire

I want to thank you for the amazing standards of your staff, in particular Tom Skelton. I spend a lot of my time on cruise ships, whose standards of service are extremely high and Tom not only met those standards but exceeded them.

Roy Bennett, Deeside

Mr (Tom) Skelton exceeded my expectations in solving the problem. He is a credit to your company and your company's reputation and an excellent example of what customer service should be.

Ian Papworth, Rhyl

The car was retuned to me having received a valet, and looked all the better for it, my thanks to the service team for that. I would also like to express thanks to Tom for arranging transfer to and pick-up from Cheshire Oaks whilst I was waiting. Indeed, everyone that I encountered on the day was most courteous and helpful, well done.

Mike Turner, Tarporley

I was extremely well looked after. I went to the Mazda / Skoda building and worked in the offices there as Lexus was having some work done and a lovely lady offered me a bacon sandwich ! My car was lovely and clean when I got it back. I can't think of anything you could do to improve the service.

Miss A Wynne-Jones , Denbigh

I can honestly say that the staff at Lexus are amazing. The customer is spoken to as a normal human being not a pound sign. On the three occasions I have been in I have been welcomed by smiles and offer of tea or coffee.

Mr A Anwar, Wrexham

We look forward to coming to Lexus - Service and MOT carried out and car returned "spick & span". The coffee is not bad either ! Ten out of ten. Special thanks to Phil & Tom.

Pam and Phil Carter, Colwyn Bay

All my dealings with Lexus Chester have been trouble-free, politely and efficiently carried out and I have no hesitation in recommending your company to anyone who will listen !

Audrey Page, Wirral

I think we’ve done business for some 16 years. Your service people, both front line and in the workshop, have always made me very welcome, explained what’s what – and cared for my Lexus 430 such that it is...... perfect.

Mike Cadwallader, Liverpool

I received the usual great service and friendly but professional care from the reception and service desk. A pleasure as always and a marked difference to my recent experiences with both Audi and BMW dealerships.

Glyn Stanton, Oswestry

Your staff treated me very well explained what they were going to do and how long it would take. I settled down with a cup of coffee and in no time my car was delivered outside gleaming and ready to go. A very satisfied customer. - Ian McAlpine

Ian McAlpine, Cheshire

Many thanks for your 'Happy Customer' letter. I am perfectly happy with the work performed on my Lexus and particularly pleased with the performance of Tom who, from the outset, has been extremely helpful and pleasant to do business with. This being my first Lexus I would consider having any further service done by Chester Lexus; in spite of the distance for my home.

Howard Hale, Cheshire

Service absolutely wonderful, Tom is extremely helpful in arranging to replace his hybrid battery. Realised it costs a lot of money but it is worth it due to the customer service experience.

J Woodward, Cheshire

Thank you for your customer care letter of 27th July. I can only say that the way in which my problem was handled could not have been bettered. Your Mr Skelton kept me fully informed by telephone throughout the process and did everything in his power to make it as trouble-free and convenient as possible for me. Definitely a 10/10 for that one. With thanks and kind regards,

Chris Settle, Cheshire